Your Fineapple garment steamer is backed by our commitment to quality and customer satisfaction. Our comprehensive warranty ensures peace of mind with your purchase, providing coverage against manufacturing defects and ensuring your steamer performs perfectly.
Every Fineapple garment steamer comes with our comprehensive 1-year limited warranty from the date of purchase, giving you confidence in your investment.
Manufacturing Defects
Our warranty covers all manufacturing defects in materials and workmanship that affect the functionality of your garment steamer.
Repair or Replacement
At Fineapple's discretion, we will repair or replace defective units with minimal disruption to your daily routine. Only purchases from authorized retailers qualify.
What Is Not Covered
Misuse & Abuse
Damage resulting from improper use, accidents, or failure to follow care instructions is not covered under warranty.
Unauthorized Repairs
Any modifications or repairs made by unauthorized service providers will void your warranty coverage.
Wear & Tear
Normal deterioration of components like seals, nozzles, and water tanks through regular use is not covered.
Cosmetic Damage
Scratches, dents, or discoloration that doesn't affect the steamer's performance is excluded from coverage.
How to Make a Warranty Claim
Locate Your Product Details
Find your product ID (located on the bottom of your steamer), purchase date, and invoice number.
Complete the Warranty Form
Fill out our online warranty claim form with all required information and a description of the issue.
Upload Supporting Documents
Attach a copy of your invoice and photos of the defect if applicable.
Submit and Track
After submission, you'll receive a confirmation email with a claim number to track your warranty status.
Register Your Product
Complete the form below to register your Fineapple Garment Steamer. Registration ensures you receive full warranty benefits and support.
Product Information
Model number, serial number, and purchase date help us verify your warranty coverage quickly.
Personal Details
Your contact information allows us to send warranty confirmations and service notifications.
Proof of Purchase
Upload your receipt photo to validate warranty start date and retailer information.
Your information will be securely stored and used only for warranty purposes. Submission takes less than two minutes.
All fields marked [Required] must be completed to process your warranty claim. You will receive a confirmation email within 24 hours after submission.
Warranty Claim Form
All fields marked [Required] must be completed to process your warranty claim. You will receive a confirmation email within 24 hours after submission.
Frequently Asked Questions (FAQs)
How long does the warranty last?
The Fineapple garment steamer comes with a 1-year limited warranty beginning on the date of purchase. This covers manufacturing defects in materials and workmanship under normal household use.
What if I lost my receipt?
If you've lost your receipt, we can accept credit card statements, order confirmations from authorized retailers, or shipping confirmations as proof of purchase. If purchased from our website, we can look up your order history.
Who pays for shipping?
Fineapple covers the cost of return shipping for warranty-approved repairs or replacements within the continental United States. International customers may be responsible for shipping costs to our service center.
Can I transfer the warranty?
The warranty is non-transferable and extends only to the original purchaser with valid proof of purchase from an authorized Fineapple retailer.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties or exclusion of consequential damages.
Modification Rights
Fineapple reserves the right to modify or terminate this warranty program at any time. Any changes will not retroactively affect products already covered under existing warranty terms.
Dispute Resolution
Any disputes arising from this warranty shall be resolved through binding arbitration in accordance with the laws of California, unless prohibited by applicable state law.